Web designers should regard every user who comes to our websites as potential newcomers, providing enough instruction and guidelines for them to complete their tasks and get familiar with the site. Almost every type of website has to help its users, but in different ways. The type of website will determine the type of help system you should be providing.
Moreover, the effectiveness of a help system has a direct relationship to the quality of the site’s design. A poorly designed help system — however good its content — makes for a shoddy user experience. In this article, we’ll study some approaches to designing effective help pages through examples, which might inspire you in your work.